It wins Gold and Local Hero awards in the Public Relations Agency of the Year category, and a bronze award in the Event Agency of the Year category. 

While consumers are clear in their needs, the study found that retailers are struggling to keep up, with 39% of businesses focusing on the integration between physical stores and online. 

Many businesses in Hong Kong were hit hard last year because of the pandemic, but possibly one of the hardest hit sectors was SMBs. 

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