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Prudential HK launches telemedicine services

Prudential HK launches telemedicine services

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Increased accessibility is crucial amid the pandemic. Recently, Prudential Hong Kong has partnered with digital healthcare provider MyDoc to allow its wellness app users to schedule video consultations with a doctor.

The insurance company said the new service on its Pulse app came at a time of intense pressure on Hong Kong’s public health services, as well as a growing appetite among the public for digital health solutions as a result of the COVID-19 pandemic. Through the app, users of Pulse can schedule video consultations with a locally licensed doctor, obtain electronic prescriptions and electronic medical certifications, as well as receive delivery of prescribed medication within four hours at the comfort of their home.


“Pulse by Prudential is an ecosystem that helps users prevent and postpone illnesses, offering more comprehensive assistance to them, said Sam Lim, chief transformation officer of Prudential Hong Kong.

MyDoc's doctors are capable of assessing common symptoms such as colds, flu, sinusitis and respiratory tract infections. They have also been trained to assess if an individual is suspected to have COVID-19 in a virtual setting.

The doctor consultation fee is HK$200 and the medication delivery fee varies from HK$50 to HK$80, including up to three days of standard medicine which a general medical practitioner may prescribe and one-time delivery service. Delivery of medication will be made within four hours of the consultation.pulse by prudential telemedicine launch executive photo 2“It is now more crucial than ever that we provide the Hong Kong public with reliable and timely information to ease any concerns as we continue to reduce the risk of spreading the virus. By working with Prudential, we are able to tap into the wider healthcare network, providing the right medical access to the public and supporting the people for the long term," said Jonathan Linstow, general manager of MyDoc Hong Kong,

"Affordable and easily accessible, the new service is a response to the rising demand from customers looking for medical consultations without the risk of going out," added Lim.

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