AIA Hong Kong, HKT, and Gleneagles Hospital Hong Kong launch telemedicine service

The pandemic has made healthcare a top-of-mind priority for many. However, COVID-19 remains a threat and the risks associated with coming into close contact with others and gathering in public spaces have made the process of actually going to a doctor or clinic feel like a riskier proposition.

To allay these concerns, AIA Hong Kong, HKT, and Gleneagles Hospital Hong Kong have joined forces to launch a telemedicine service for their customers. It's Hong Kong's first hospital-supported telemedicine service in the insurance industry, and enables customers to receive quality medical care in the comfort of their own homes.

Through HKT's telemedicine platform DrGo, users can book appointments and receive video consultations from Gleneagles doctors and medical staff, with prescribed medications deliverable within four hours of the appointment. The app reduces the need for in-person contact while enabling an additional layer of convenience for the end user.

At launch, the service will be available to AIA Hong Kong employees and financial planners, and will be extended to all AIA Hong Kong Customers in 2021.

"The COVID-19 pandemic has created a surge in demand for non-contact service modes, making the benefits of telemedicine even more pronounced. We are delighted to collaborate with HKT and Gleneagles, both leaders in their respective sectors, to provide our customers with an industry-leading telemedicine experience," said Ip Man Kit, COO of AIA Hong Kong & Macau.

“As a leading innovator in Hong Kong, HKT has pioneered the HealthTech platform DrGo offering convenient telemedicine services," added Ringo Ng, managing director of HKT's Consumer Group.

"We are pleased to bring Gleneagles’ premium medical consultation services to customers of AIA Hong Kong through this partnership. HKT will continue to examine other opportunities in HealthTech and expand the scope to include services related to chronic diseases management, weight management, and mental health.”

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