Maybank inks partnership with Microsoft to supercharge digital and AI transformation

Maybank has signed a five-year strategic partnership with Microsoft worth approximately RM1 billion (S$305 million), as it looks to scale its digital transformation and boost AI-powered capabilities across the group.

Under the agreement, Maybank will upgrade its collaboration and productivity infrastructure with Microsoft 365, including the rollout of Microsoft 365 Copilot to all 44,000 employees, and adopt Microsoft Azure as one of its core cloud platforms. The move is designed to drive operational agility, improve customer experience, and embed a stronger culture of innovation.

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Copilot, Microsoft’s AI assistant, will be deployed to help employees automate repetitive tasks and make smarter decisions with real-time data. The group said the AI integration aims to not only increase productivity but also elevate customer service by improving efficiency and turnaround times.

On the infrastructure front, migrating key systems and data workloads to Azure will provide Maybank with a scalable and secure foundation. The bank said this would enable faster service rollouts and real-time analytics, while reinforcing its cloud-first strategy.

Security will also be a key focus, with the partnership incorporating Microsoft’s suite of cybersecurity solutions to enhance threat detection and data protection across Maybank’s digital ecosystem.

The partnership spans Maybank’s operations across ASEAN and beyond. A Centre of Excellence is also being explored, which would see the two companies co-develop AI and cloud innovation projects while nurturing in-house digital talent.

The bank positioned the collaboration as a long-term investment in both its workforce and future readiness, reinforcing its commitment to digitalisation and AI adoption across the region.

“This strategic partnership with Microsoft is a leap forward in our digital transformation journey beyond our M25+ strategy. It’s not just about technology; it’s about thinking ahead on how we can better serve our customers, improving our ways of working, and accelerating innovations," said Khairussaleh Ramli, president and group CEO, Maybank.

He added, "With the right technology strengthening our core parts of our business, we are building a truly agile, faster, and more competitive environment for sustainable growth and long-term value creation for all our stakeholders and customers.”

In tandem, Mayank Wadhwa, president, Microsoft ASEAN said, “Malaysia stands at a pivotal moment in its digital journey, and Maybank is leading by example. By embedding intelligence into the core of financial services, Maybank is transforming how it serves its customers while setting a powerful example for the industry across ASEAN."

"At Microsoft, we are committed to supporting this bold vision, one that humanises innovation, empowers people, and accelerates inclusive economic growth for the region," he added.

The partnership comes on the heels of Maybank’s recent multi-market collaboration with TikTok Shop Malaysia to launch a digitalisation and upskilling program for SMEs across ASEAN.

Set to pilot in Malaysia, the initiative includes a webinar, workshop, and accelerator program offering six months of mentorship from TikTok Shop and Maybank. The goal: to help SMEs move beyond brick-and-mortar and scale sustainably in the digital economy.

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