British retailer, Marks & Spencer (M&S) has expanded its home delivery services across Malaysia, in partnership with e-commerce platforms Lazada and Zalora. It has also partnered up with grocery and food delivery services Happy Fresh and foodpanda. Led by the digital initiatives under the Al-Futtaim group, a franchisee of Marks & Spencer Hong Kong, Singapore and Malaysia, shoppers can now find the brand across numerous eCommerce channels.
Christine Choi, CEO, Marks & Spencer Asia of Al-Futtaim Group said online shopping continues to grow in popularity in Malaysia as customers looks for more choice and greater convenience. “We know that our customers want a seamless shopping experience, whether shopping with us online or at our stores. Our new flagship website delivers a significantly improved customer offer, from a wider catalogue and better availability through to quicker navigation and the ability to collect orders free in-store,” Choi said.
Choi added that the new offering is designed to enable a more compelling browsing and shopping experience to Malaysia customers, and “loyal customers will notice the difference”.
Established in 1884, Marks & Spencer is one of the UK’s leading retailers. Globally there are over 1,400 Marks & Spencer stores worldwide and online internationally, Marks & Spencer trades in 57 markets, with over 400 stores and an online presence in 33 markets. In UK, Marks & Spencer has also tripled its Mobile Pay Go to allow customers to buy their groceries online. The expansion is the latest step in an accelerated rollout of the tech as M&S progresses with its transformation plans to create digitally connected stores fit for the new world under its Never the Same Again programme. This includes offering a great digital shopping experience in store - from good customer WiFi, to a well-positioned click & collect desk, to digital and mobile services such as Mobile Pay Go.