Fiji Airways unveils ‘resort check-in’ feature

Fiji Airways, Fiji’s national airline, has unveiled its latest ‘resort check-in’ feature at the Sofitel Fiji Resort and Spa on Denarau Island. The resort check-in facility, believed to be a first for the Pacific and will remain a permanent feature at the resort lobby, the airline said in a statement.

Fiji Airways's managing director and CEO Andre Viljoen said this is yet another customer experience enhancement for guests. “We’ve designed this experience so guests simply get to the resort lobby and check themselves and their bags in for their Fiji Airways flights. We issue the boarding passes, tag and take bags off guests, leaving them free to enjoy Fiji for a few more hours,” he said.

All bags are transferred to Nadi International Airports and loaded on the guests’ respective flights. “This way, our guests can get a bite to eat, enjoy the pool, or go shopping at Port Denarau, before making their way to the airport. At the airport, they (are allowed to) bypass the airport check-in process and head straight to security," he added.

Fiji Airways's spokesperson said it has piloted the resort check-in feature and received an "overwhelmingly positive response" from guests during the trial phase. The feature was also activated during the Fiji International Golf tournament at Natadola and the Pre-COP 23 convention at the Sheraton Fiji Resort earlier in October.

“It’s all about adding value on departure day, allowing them a hassle-free ending to their Fijian holiday. The next time guests see their bags after checking these in at the resort, is on the baggage claim belt of their destination airport.[].We expect more resorts in Fiji to come on board with us to offer this service to our mutual guests,” Viljoen added.

The resort check-in feature is a complimentary service for Fiji Airways guests.