CASE lauds tightening of consumer protection laws

Following the Ministry of Trade and Industry’s move to review the Consumer Protection (Fair Trading) Act, Consumers Association of Singapore (CASE) has announced its support to ensure consumer protection laws stay relevant and protects consumers.

According to a press statement by CASE, the proposed amendments will not only help to tighten consumer protection laws but also target unscrupulous retailers who exhibit recalcitrant behavior in unfair practices against consumers.

“Although this is a move in the right direction, more can still be done to enhance consumer protection,” the press statement read.

CASE was previously unable to enforce the Voluntary Compliance Agreement or injunction against shady businesses, as owners of these shops were able to close their shop front and register under a new business identity.

“It is a repetitive cat and mouse game,” the statement added.

With the new amendments, SPRING Singapore will be able to investigate and take enforcement action against errant retailers. This also includes the publicising of injunction orders openly to warn consumers to be wary of these shops.

“Our hands were tied two years ago, when we were unable to take further action against the errant retailers located at Sim Lim Square, who were engaging in rampant unfair practices towards consumers. We are glad that MTI plans to appoint SPRING as the administering agency with investigative and enforcement powers to take errant retailers to task,” Lim Biow Chuan (pictured), president of CASE, said.