AirAsia has further enhanced its facial recognition system, FACES, by integrating it with Malaysia Airports Holdings Berhad’s (Malaysia Airports) EZPaz technology at Kuala Lumpur International Airport (klia2), offering a contactless journey for its travellers. FACES is available across key customer touchpoints including mobile enrolment, check-in counter, pre-security check and boarding, for select domestic travel in the start-up phase.
Guests who have enrolled for FACES via the airasia Super App do not need to present their boarding pass after self check-in. The enhanced contactless feature went live with guests from Kuala Lumpur to Kuching.
AirAsia Malaysia CEO, Riad Asmat said, “As we are back painting the skies red, it is more important than ever for AirAsia to be focusing on implementing digital innovations that take the hassle out of air travel, providing a more seamless and efficient customer experience. It is also an opportune time for our facial recognition system to take centre stage following the government’s recent announcement of face masks no longer mandatory at public places and in flight.”
He added that FACES is a definitive game-changer and a revolutionary enhancement to help restore confidence in air travel. The new technology will be available on selected flights from AirAsia's main hub in klia2 as a start, and there are myriad of opportunities to expand FACES at other touchpoints, he added.
“Delivering the best value, choice and innovation has always been in our DNA and we are thrilled to join forces with Malaysia Airports to make the airport future-ready at a time where demand for air travel is rapidly returning to pre-pandemic levels. We look forward to deploying our contactless FACES technologies in every airport we operate to in the near future to make flying more convenient, efficient and seamless than ever before,” Asmat shared.
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