UPS has inked an exclusive partnership with 7-Eleven that will see twenty of its outlets at Shell petrol stations across Singapore serve as Alternative Delivery Locations (ADL) for UPS packages. This enhanced service was driven by the growth in e-commerce and online and cross-border transactions, said UPS in a press statement.
Ingrid Sidiadinoto, managing director, UPS Singapore added that the online shopping market in Singapore is projected to reach SG$4.4 billion by 2015, and "customers have raised concerns about not being available to sign off on their purchases when they arrive". Hence partnering with Shell and 7-Eleven to help raise the bar on customer service will give customers greater control over their e-commerce shipments.
The new solution offers customers the flexibility of collecting packages coming from selected online retailers, at the closest participating Shell, if they are not available when UPS makes the first delivery attempt.
In addition to the 7-Eleven partnership, Shell will also be fueling UPS’s 100-strong Singapore delivery fleet with Shell Diesel and Shell FuelSave, which will help UPS to reduce harmful emissions and its carbon footprint in Singapore.
“This partnership with UPS is a great example of our collaborative approach in finding new ways to make our customers’ lives easier. We look forward to welcoming UPS customers to our 20 ADL stations at any time of the day, and assisting them in retrieving their online purchases,” Leong Chee Hoe, regional key account manager east for commercial fleet, Shell Singapore said.
Competitors DHL also recently launched a similar service to better serve customers.