Uber Eats reveals Hongkongers' dietary preferences, expands service hours

Hong Kong's F&B industry has changed a lot since the outbreak of COVID-19 in early 2020. With many Hongkongers embracing food delivery services, the business of these platforms has surged a lot and Uber Eats is no exception. The company recently revealed some interesting facts and figures about just how much the service has grown in the past few months.

Uber Eats has been operating in Hong Kong since 2016. As our ability to go out and enjoy dine-in services has been limited this year due to a number of restrictions, Uber Eats users have almost quadrupled compared to last year, with one Hong Kong customer ordering nearly 400 times through the platform over the course of the year.

When it comes to the types of international cuisine ordered through Uber Eats, Japanese, Taiwanese, Korean and Vietnamese food have consistently been the most preferred choices. However, Cantonese and Chinese cuisine have been Hongkonger’s favourites in 2020, with sour and spicy noodles continuing to dominate as Hong Kong’s most ordered dish for the four years running, followed by siu mai. 

As for drinks and desserts, Hongkongers have chosen milk tea and donuts. Although cold beverages normally cost more, they are still four times more popular than hot drinks.

The last year also saw a shift in the geographical demand for Uber Eats services. As people have been working from home or enjoying stay-in holidays, orders from residential areas have increased by up to 60% compared to deliveries in commercial areas. To meet the demand from residential areas, Uber Eats has expanded its service to Tuen Mun, Island South, Tin Shui Wai and Chai Wan.

The number of restaurants and delivery partners has increased significantly as well. Since 2019, the number of restaurants has surged by more than 100%, while active delivery partners haveincreased by a staggering 400%. Delivery trips have spiked over 270% year-over-year, while active walker and motorbike delivery-partners have been up by seven-fold and three-fold year-over-year respectively.

Some customers have ordered a lot and given tips generously. For example, a generous customer tipped a whopping HK$6,100 in the last 12 months; one user even ordered 100 items in a single order.

To further meet the increasing demand, Uber Eats has expanded its delivering service from 8am to 12am, with breakfast and late night delivery available in all Uber Eats service locations.

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