Following criticisms, organisers of the Standard Chartered Marathon Singapore have issued a statement containing an apology and explanation for event hiccups. This follow several issues faced during the event, such as delays in its baggage deposit process and lack of finisher tee sizes. It also drew flak for connection issues faced on its mobile app which tracks the distance ran by runner and their location in real time.
Reaction to the organisation of the event has been mixed, with some praising organisers for improvements compared to previous years, and some complaining about the issues addressed in the statement.
A quick check by Marketing found that since the issuing of the statement, organisers have been prompt in responding to follow up comments and queries. Read the full statement here:
IRONMAN Asia was the event organiser of the marathon. Sponsors of the event include Standard Chartered Bank, Sport Singapore, 100Plus, Under Armour, SEIKO, to name a few. Under Amour has declined to comment on the issue. Marketing has reached out to other sponsors for comment.
This is not the first marathon to run into hiccups this year. Just in November, event organisers of YOLO Run 2017 issued an apology following backlash for the poorly organised event from race pack collection, route planning, race start times of the race to route distance management.
In March, OSIM Sundown Marathon’s event organiser, HiVelocity also issued an apology to runners for a delay in collection of their race packs. The delay, which angered many participants, was approximately two to three hours. The delays also saw collaborative effort from several sponsors and partners which pitched in to help. This included title sponsor OSUM, Sheng Siong and food vendor AMGB.