The Malaysian Aviation Commission (MAVCOM) has advised Rayani Air customers affected by the airline’s closure to get a refund if they paid for flights using their credit or debit cards. This should be made through chargeback requests through the banks which issued the cards.
According to a press statement, the charge-back enquiries are to be made directly to their credit/debit card issuing banks under the category of “services not received” or a similar category.
“As credit/debit card providers may have different terms and conditions on charge-back services, we urge Rayani Air’s customers to engage with their respective credit/debit card issuing banks as soon as possible. Consumers may also be required to submit the necessary documents to their card issuing banks to facilitate the chargeback process,” the statement read.
This follows the airline having its license revoked by MAVCOM, effective 13 June, after findings that it has breached its conditions and lacks the financial and management capacity to continue operating as a commercial airline. The airline was previously suspended in April.
According to the commission, Rayani Air submitted its representation in writing to MAVCOM on the last day of the stipulated time for representation. After review, it was mentioned that representations made by Rayani Air were not satisfactory.