Car sharing company GoCar Malaysia has appointedÂ Ham Yon Han (pictured) COO, who will be responsible for managing GoCar’s day-to-day operations and switching between strategy and execution.Â His responsibilities include strengthening the companyâ€™s customer experience, finance, fleet management, reporting structure, and also internal projects. The COO position was first held by CEO Alan Cheah from April to September 2017.
Ham specialises inÂ strategising and optimising processes to enhance business operations while improving their customer experience. In 2009, he started his career as a consultant at Deloitte before moving on to Accenture. During his tenure at Accenture, he led a team to develop and deliver a system training program to educate 15,000 Celcom employees and dealers on a new system that enhances the end-user experience.
Following his departure from Accenture, Ham was appointed programme director, global and regional programme atÂ Â the Malaysian Global Innovation and Creativity Centre. There, heÂ spearheaded innovative entrepreneurship programmes such as the e@Stanford programme, where Malaysian entrepreneurs could tap into the minds of tech giants at a two-week-long workshop session at Stanford University and Silicon Valley.
Thereafter in 2016, he joined Kaodim, a platform for professional services, as their country manager in Malaysia. During his time there,Â he planned and executed the companyâ€™s growth roadmap, enhanced their customer experience on both web and mobile platforms, and also worked with strategic partners.
â€śI am impressed by GoCarâ€™s growth and excited about the vision and long-term goals the company has set to achieve. Based on my understanding, GoCar has established quite a number of growth initiatives for the next six to 12 months and my immediate goals are to help execute them,” Ham said. He also plans to look into areas that can be optimised, be it financial elements such as revenue and cost, or customer-facing and back-end processes.
Meanwhile, Cheah said he has worked with Ham previously, and they both trust each other to get things done. “His keen eye for detail, project management acumen, and strict focus on achieving objectives make him an excellent choice as the second King. As we continue to expand GoCar, we look forward to seeing where Ham can contribute to our growth and success,” Cheah added.