Social Mixer 2024 Singapore
marketing interactive Content360 Singapore 2024 Content360 Singapore 2024
FWD rolls out instant claims service

FWD rolls out instant claims service

share on

FWD has launched an instant claims service through its app, allowing customers to receive payments within a short period of time.

According to the insurance company, the new service can shorten the claim pay-out process from a few working days to seconds. Claim applications submitted to the app will be processed instantly by its AI assessment engine, while customers can receive claims approvals and get paid through their selected means instantly via the Faster Payment System, at any 7-Eleven convenience store at MTR stations, or by direct transfer to their bank accounts.

The new service is currently applicable to life insurance’s personal accident claims of up to HK$3,000, covering a number of treatment expenses, such as Chinese bone-setting treatment, acupuncture, chiropractic treatment, physiotherapy, registered doctor visits, occupational therapy and dental treatment.

“Elevating the customer experience is always our top priority. We’ve been continuously developing customer-led innovations and working closely with our partners to make claims more straightforward and effortless. FWD will continue to invest in improving the claims experience and enhancing overall insurance solutions to keep changing the way people feel about insurance, and truly ‘celebrate living’ together," said Ken Lau, FWD’s managing director for Greater China and Hong Kong CEO.

As for future plans, FWD will extend the service to support hospital income and hospital claims later this year. 


Related articles

FWD Insurance celebrates real life stories in latest brand video

FWD is bringing the magic of Disney's 'Frozen' to Hong Kong

FWD delivers on its brand promise 'Celebrate Living' and wins big at PR Awards 2020

 

share on

Follow us on our Telegram channel for the latest updates in the marketing and advertising scene.
Follow

Free newsletter

Get the daily lowdown on Asia's top marketing stories.

We break down the big and messy topics of the day so you're updated on the most important developments in Asia's marketing development – for free.

subscribe now open in new window