Deliveroo names former Starbucks HK GM Andrew Hui as new GM as Brian Lo exits

Deliveroo Hong Kong general manager Brian Lo (pictured left) has left the company after six years of service. Replacing him is former Starbucks Coffee Hong Kong general manager Andrew Hui (pictured right). 

Lo announced the news of his departure on his LinkedIn. He said he is leaving after six years of "intensely challenging and rewarding" experiences at the company. Lo joined Deliveroo Hong Kong in 2015 as general manager for Hong Kong where he was the first employee in the Hong Kong office. He was tasked with the Taiwan business from June 2018 to May 2020. He claimed that over the six years at Deliveroo Hong Kong, he hired and developed a team of 300 staff across two markets and built a platform with 15,000 restaurants, 50 of which were built by Deliveroo Hong Kong and operated as cloud kitchens). He also oversaw a fleet of 20,000 driver partners to serve customers across the region.

Meanwhile, Hui is a veteran in the catering industry. He was general manager of Starbucks Hong Kong and Macau from October 2018 to September 2021. Prior to this position, he was head of operations and marketing, responsible for marketing, public relations, and operations of the FMCG business.  Hui also held marketing positions at Starbucks Hong Kong and Macau from 2013 to 2017, responsible for all marketing and sales functions including marketing strategy, media and advertising, category management, promotions, PR, communications, retail marketing and merchandising, CRM, CSR, digital, food service, corporate sales, and new business development. 

Before joining Starbucks Hong Kong and Macau, he was senior manager of business planning and project development, Japanese Chain Restaurants at Hong Kong Maxim's Group. 

Deliveroo Hong Kong has been working on a lot of marketing campaigns since the beginning of this year. For example, boy bands MIRROR and ERROR collaborated with Deliveroo Hong Kong to announce the news of its partnership with supermarket chain ParknShop. In the 19-minute video, Deliveroo Hong Kong features Lokman Yeung and Anson Kong from MIRROR, as well as DeeGor Ho and Poki Ng from ERROR to help sports commentator Christopher Chan cook three dishes to surprise his wife and daughter by ordering ingredients from ParknShop via Deliveroo Hong Kong's app. The video showcases Chan's cooking process under the guidance of Anson Kong, who is renowned for his cooking skills in real life.

Also, Deliveroo Hong Konf and AlipayHK launched HK$7 million worth of exclusive offers and discounts for customers using their new AlipayHK payment option. The initiative is aimed at boosting local spending and accelerating economic recovery in the F&B sector. Hong Kong permanent residents aged 18 and over will have the option to spend government electronic vouchers on Deliveroo via AlipayHK or existing partner Tap & Go.

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