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Deliveroo insures all riders in Hong Kong and worldwide

Deliveroo is now offering free insurance for its riders in Hong Kong and across the globe, making it the first company to provide such package.

Starting from October, Deliveroo riders will be able to claim costs if unable to work as a result of an on-the-job injury. In Hong Kong, all Deliveroo riders, whether they are on foot, by scooters or bicycles, will be automatically enrolled in a personal injury policy from insurance company Marsh. This will be applicable to all riders while they are online and log in to the Deliveroo app, including up to one hour after logging out.

A wide range of situations will be covered, such accidental medical expenses, hospitalisation, temporary incapacity, permanent disablement and even death.

“Riders deserve security while they’re out on the road. We want to make sure riders are protected in case anything goes wrong while they are working,” said Brian Lo, general manager of Deliveroo Hong Kong. “Deliveroo riders are heroes and we want to give something back. We are growing quickly and hope more and more people will choose to work with us.”

Apart from the latest insurance, Deliveroo has also revealed some figures showing its growing business. The number of riders in Hong Kong has reached 2,000 which has more than doubled in six months. It’s expected to grow to 2,800 by the end of 2018. Deliveroo has also increased its number of partnering restaurants by nearly 50% in six months to 3,500.

Restaurants using Deliveroo see their revenue boosted by up to 25% and dinner orders by 20% in the past quarter, enabling more opportunities for business development and new hires.

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