Allianz Indonesia digitalises to ensure insurance purchase virtually

Insurance provider PT Allianz Life Indonesia has launched Allianz eAZy Cover to allow customers to buy insurance face to face digitally, after support from Financial Services Authority (OJK) through policy adjustments on the marketing techniques of investment-related insurance product sales (PAYDI).

The Allianz eAZy Cover allows customers to learn about and purchase insurance protection without having to meet physically, and is part of Allianz’s digital innovations to help customers obtain the protection and insurance services needed despite the implementation of Large Scale Social Restrictions (PSBB) and physical distancing during COVID-19. With the usage of voice and video calls, Allianz eAZy advisors can help customers fill out the Life Insurance Application Letter (SPAJ) electronically, requiring only a photo-selfie of its customers holding their ID and video recording for authorisation purposes.

According to the company’s press statement, during the first quarter of 2020, digital services provided by Allianz Indonesia showed an increase in usage, with filing for life insurance online reaching 92% and the issuance of electronic policies reaching 45% of all new policies. This improvement showed that “Allianz digital services were very suitable for the needs of customers and business partners, especially when they had to do physical distancing as it is today”, according to the company's press statement.

Joos Louwerier, country manager and president director of Allianz Life Indonesia said that Allianz is committed to insure more people in Indonesia through continued innovation with its products and services, and will continue to meet the protection needs in any condition together with its trusted business partners.

He further said that Allianz eAZy Cover was a part of the various digital innovations Allianz had developed over the past few years, which was designed to “digitalise all processes, from policy purchasing to claim submission to provide a fast, easy, and convenient experience for the customers.”

“Allianz will continue to invest in technology because we are focused on developing unique and easy Customer experiences,” Louwerier added.

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