AirAsia has warned consumers not to engage with an online scam circulating via email with the subject title “AirAsia Big Loyalty Bonus”. Consumers are also urged to be cautious and always refer to the airline’s official website and social media channels for the latest company news, activities or promotions.
The airline also reminded consumers to report suspected scams involving AirAsia via its Facebook or Twitter accounts, as well as its support page. AirAsia added that it will not hesitate to “take legal action” against individuals or groups which organise illegal schemes using the AirAsia brand or any of its subsidiaries.
“AirAsia shall not be held liable for any claims arising from false schemes,” the airline added in a press statement.
This is not the first time AirAsia has fallen prey to such a scam. In 2017, AirAsia and AirAsia X alerted the public about hoax advertisements by uncertified travel agents on their social media platforms. In 2016, group CEO also got embroiled in false advertising in 2016, resulting in the airline issuing a statement to stress that Fernandes did not endorse advertisements on get-rich-quick schemes.
Meanwhile, Malaysia Airlines (MAB) was also a victim of fake ads last year, leading the airline to clarify that the company has no relation to them and that the superimposed images are “disrespectful” to MAB. PROTON also notified customers last November about a fake invitation card regarding the official launch of the PROTON X70 which was circulating on social media. The automotive company clarified that it has never issued such an invitation e-card and urged consumers to discard it.
(Photo courtesy: AirAsia)