YouTube TV has copped flak from its users for having a server outage during a World Cup semi-final match between England and Croatia. Marketing understands the service was down for over 30 minutes.
During the down time, YouTube TV apologised for the streaming issues and that it was currently working to be up and running once more. It also responded to users in the same tweet with instructions to catch the match on Fox Sports Go by using their YouTube TV credentials. One hour later, the company informed users that its service was back on again.
We are so sorry about the service interruption and we understand your frustration. If you continue to experience issues let @TeamYouTube know.
— YouTube TV (@YouTubeTV) July 11, 2018
Unsurprisingly, football fans using the YouTube TV platform were angry at the outage with several demanding refunds or discounts as compensation. Some also raised concerns if similar issues would occur during the crucial World Cup final.
Are you going to refund subscribers July payments? I think most of us would agree, this was a major problem and you should do the right thing and compensate us for your lack of service.
— Will Carle (@willcarle) July 11, 2018
We’re watching the FIFA on YouTube TV and it’s completely down. If Google can’t keep it online in a surge like this, nobody can. https://t.co/Jeed9kZY5b
— Owen (@ow) July 11, 2018
When contacted by Marketing, a Google spokesperson referred to the tweets issued but said the company would not be commenting further on the matter, when asked about follow up measures to customers.
YouTube TV is not the only streaming service to have run into hiccups during the broadcast of World Cup. Just last week, Mediacorp’s Toggle suffered a glitch to its streaming service during a Sweden-Switzerland match. In response, Toggle took SG$10 off the subscription charge for every active Toggle 2018 FIFA World Cup Russia Pass holder as a gesture of goodwill.