In response to the COVID-19 pandemic, several Hong Kong brands have launched relief measures for their customers or partners. As one of the city's leading food delivery brands, Uber has announced several measures to help its partner restaurants, drivers, and delivery partners amid the current economic downturn.
Uber will launch three measures for partner restaurants from 30 March onwards, aimed at enhancing income for small and independent restaurants.
Firstly, for three months Uber Eats will be reducing the service fee for these restaurants. Secondly, as restaurants are struggling with maintaining cash flow and paying staff and suppliers, until 17 July they can choose to receive daily rather than weekly payments. Thirdly, for three months Uber Eats will waive activation fees for new restaurants joining the platform.
As the number of confirmed cases of COVID-19 in Hong Kong has risen significantly, effective until 6 April, Uber will also provide up to 14-day financial assistance to driver-partners and delivery-partners who are diagnosed with the coronavirus or have been asked to self-isolate by public health authorities.
Lastly, customers can now request their deliveries be left on their doorsteps as Uber has added a new “Leave at door” feature at its checkout screen. Delivery partners can also request to leave a customer’s order at their door as a no-contact delivery to minimise contact.