SmarTone offers 5G services at SHKP's hotels

SmarTone has expanded its 5G experience to Sun Hung Kai Properties' (SHKP) 11 hotels in the city while offering the wideset 5G network coverage both indoors and outdoors among competitors. 

The telecom company said as the provision of high-speed internet access is now an essential guest service within the hospitality industry, it has decided to collaborate with its parent company SHKP to offer 5G network experience to its 11 hotels, such as Four Seasons Hotel, W Hong Kong, The Ritz-Carlton and the Royal Hotel Collection.

Apart from this, SHKP has also rolled out its first 5G robot "WW" at W Hong Kong, offering customers concierge services and responding to their enquires by connecting to the cloud. 

“SmarTone is delighted to collaborate with SHKP hotels to bring faster, stabler and smoother 5G network experience to hotel guests. We will continue to dedicate our efforts to innovations and delivering the highest quality 5G network experience to our customers," said Josephine Lam, head of sales and marketing at SmarTone.

Meanwhile, SHKP has offered technology-enabled features across its hotels, including smart self-check-in and check-out as well as an advanced in-room control system which allows guests to control the lighting and temperature with an iPad, offering an even more flexible and convenient hotel stay while
increasing the operational efficiency of the hotel. All international hotels such as the Four Seasons, The Ritz-Carlton, W Hong Kong offer mobile key function which allows access to guest rooms via guests’ mobile devices. All SHKP hotels will also be upgraded to the latest WIFI network for more stable connection with multiple devices.

"In the past few months, many people have had to stay in Hong Kong due to COVID-19 travel restrictions, so we are looking forward to offering an even higher hospitality experience to local citizens. With the 5G robot and other technology-enabled features, we are confident that our guests can enjoy a truly memorable stay in our hotels," commented Tasos Kousloglou, CEO (Hotel Division) of SHKP.

Lastly, SmarTone claimed that it is offering the widest 5G network in the city, covering over 250 key indoor areas, including prime locations, commercial areas and major malls. It has also extended the services to 10 major MTR lines and 65 rural areas, including outdoor cycling tracks, hiking trails and campsites. SmarTone 5G is also Hong Kong’s only mobile operator that provides 5G coverage at Tai Lam Tunnel.

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