Ricoh Hong Kong names new managing director

Digital services consultancy Ricoh Hong Kong has appointed Ricky Chong (pictured) as its new managing director, succeeding Aaron Yim. Chong's appointment is effective from 1 April 2024.

In his new role, Chong will be responsible for overseeing the overall operations, managing the company's finances, and planning future development blueprints for Ricoh in the Hong Kong and Macau regions.

Chong joined Ricoh Hong Kong in 2014 and has been serving as the chief operating officer of the company since 2023. Under his leadership, Ricoh has emerged as an industry expert in digital workplaces and a trusted partner in digital transformation, according to the release. Chong has guided numerous clients in achieving digital transformation, resulting in increased employee engagement and efficiency through hybrid workplace models.

Prior to joining Ricoh, Chong had years of experience in the telecommunications industry, specialising in business development for over 10 years. During this time, he introduced various innovative mobile services to Hong Kong, revolutionising the way people in the region use their smartphones.

Upon joining Ricoh, Chong directed his focus towards exploring the application of intelligent technology in the business realm. During his tenure, he successfully led the company through two digital transformations, including the conversion of the Hong Kong office into a hybrid workplace last year, said the release.

This initiative involved the implementation of diverse intelligent solutions that significantly enhanced operational efficiency while prioritising the well-being of employees. Chong has garnered a solid reputation within the information technology industry.

Meanwhile, Yim, who has been serving as the managing director of Ricoh Hong Kong since 2003, has been appointed as the chairman of Ricoh Hong Kong and senior advisor of Ricoh Asia Pacific.

Within his new position, Yim will be responsible for planning the future development directions and leveraging his experience at Ricoh Hong Kong to accelerate transformation in other regions of the Asia Pacific.

"I am thrilled about this exciting opportunity and eagerly anticipate collaborating with my colleagues in this new role. Together, we will strive to deliver innovative and comprehensive solutions to our valued clients. Throughout my 10-year journey at Ricoh, I have realised the importance of adaptability, particularly in today's digital age. It is crucial to proactively comprehend emerging technologies, evolving customer behaviours, and the ever-changing dynamics of the market," Chong said. 

Chong added: “By doing so, we can transform these factors into opportunities rather than perceiving them as threats. In my new role, I am committed to fostering teamwork and cross-functional collaboration. I will empower our staff to embrace innovation and establish stronger connections with our valued customers. I firmly believe that cultivating a collaborative environment will serve as a catalyst for innovation, drive company growth, and enable our employees to experience a true sense of fulfilment in their work. This, in turn, will propel our organisation forward on the path to success."

When discussing Ricoh Hong Kong's development vision, Chong said, "As the leading expert in digital workplaces, Ricoh is committed to empowering our customers with innovative digital solutions that enhance their business productivity and efficiency. Our goal is to transform Ricoh Hong Kong into a trusted partner for management services, providing customers not only with suitable products and plans but also managing their entire workplace, allowing them to focus on their core business."

To align with this vision, Chong said the agency has derived three key strategic ambitions: 'Inorganic Growth in Digital Services,' 'Winning in Customer Experience,' and 'Accelerating Digital Operations.'

"Additionally, we closely monitor emerging technologies such as artificial intelligence, data analytics, and the Internet of Things. By actively integrating these technologies into Ricoh's services, we can stay ahead of the curve and meet the evolving needs of our valued customers. This commitment will lead Ricoh Hong Kong to new heights of success," he added.

MARKETING-INTERACTIVE has reached out to Ricoh Hong Kong for more information. 

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