PayPal shutters operations centre in MY to 'align investment'

PayPal is closing its operations centre in Malaysia by the end of 2019 and the work currently being delivered at the centre will gradually move to other locations. This was in a bid to "align its investment" in sites that are better equipped to support the future needs of its customers and the company.

In a statement to A+M, PayPal's spokesperson said that there will be "no impact" on PayPal's business in Malaysia as the announcement only relates to its operations centre based there, which primarily handles customer support for other markets. The spokesperson declined to reveal the headcount of the operations centre. Marketing duties will not be affected as the team was not sitting in the Malaysia market.

PayPal added that its priority now is to "do everything [it] can" to set up its employees for future success and it is "fully committed" to helping them as they transition to the next step in their careers. Besides offering comprehensive separation packages, PayPal said it has also built an on-site careers centre to promote job opportunities and immediate assistance to employees.

"We regularly review our global site structure and staffing to ensure the support and services we provide at each site best meet the evolving demands of our customers. Our operations centre in Malaysia has done a remarkable job serving our customers since the site opened in 2011," the statement added.

According to PayPal, the internal reorganisation does not affect its customers in Malaysia, who can continue to use its products and services as normal.

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