Low-cost carrier MYAirline apologises for glitch in booking engine

Low-cost carrier MYAirline apologises for glitch in booking engine

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New low-cost carrier MYAirline has apologised for the inconvenience caused by its new booking engine. "We are grateful for all your support but due to unexpected technical glitches and massive traffic, we have to temporarily suspend our booking engine," CEO Rayner Teo said in a Facebook post.

The airline added that it will honour the "RM10 MYAirline voucher" which customers have received once its booking engine is resumed. It will also keep consumers updated via social media.

MYAirline's booking engine has since been restored but travellers can only book flights until January 2023. Those interested in travelling between February and March next year can only book from 29 November onwards. The airline is commencing service from 1 December. The current operating flights are only from Kuala Lumpur to Langkawi, Kuching and Kota Kinabalu. A one way flight go as low as RM68.

The airline was recently granted its initial air service licence by Malaysian Aviation Commission. This allows the airline to sell air tickets and undertake commercial air transport flights.

Separately, on the leadership front, MYAirline brought on board Kathleen Tan as its chief executive advisor. She was previously AirAsia's China president. Tan told A+M then that it is ruly an exciting time for her as she begins her journey in MYAirline.

"I am involved in every touch point of the entire airline set-up as well as the commercial aspect of it. Albeit being born during the height of pandemic COVID-19, I believe we have what it takes to be successful. In this era of digitisation, MYAirline has invested a lot in the latest technology to ensure our passengers have seamless travel experience," she said.

Related articles:
Ex-AirAsia China president Kathleen Tan resurfaces at low-cost carrier MYAirline
Kathleen Tan to step down as AirAsia China president
Listen to consumers rather than 'boss people around via email', says Kathleen Tan
Kathleen Tan heads back to AirAsia as president of North Asia division


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