Maxim and InDrive given greenlight to resume ops under three-month probation

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Ride hailing operators Maxim and InDrive have been allowed to resume operations in Malaysia following a temporary license revocation. However, both platforms will be placed under a three-month monitoring period by the Land Public Transport Agency (APAD) starting 24 July 2025.

This development comes after APAD had revoked their Business Mediation Licences (LPP) in April 2025, following an audit that found regulatory breaches, particularly involving the requirement for drivers to hold valid E-Hailing Vehicle Permits (EVP), APAD said in a statement.

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After lodging appeals to the Ministry of Transport, both companies were permitted to continue operating, on the condition that they implement urgent corrective measures to remain compliant with national e-hailing regulations.

As part of their commitment, Maxim and InDrive upgraded their driver registration systems to ensure only EVP-certified drivers remain active on the platform. InDrive also granted APAD "view-only" access to its backend system to facilitate real-time verification of driver credentials.

On 11 July, APAD carried out a random inspection of InDrive’s driver pool and confirmed that all those sampled held valid EVPs, matching APAD’s own regulatory records.

Despite this improvement, APAD and the Road Transport Department (JPJ) have decided to proceed with a formal three-month observation period. During this phase, the two e-hailing platforms will be subject to monthly review sessions at APAD’s headquarters. These sessions aim to ensure sustained compliance through real-time monitoring, including random in-app driver audits.

If the platforms fail to meet any outlined conditions during this period, legal action may be taken under Section 12A(5) of the Land Public Transport Act 2010 (Act 715).

The monitoring period is part of APAD’s broader strategy to enforce safer, more accountable e-hailing services, especially amid rising concerns over operator compliance and public safety.

In response to the news, inDrive Malaysia issued a brief statement on its social platforms, reassuring customers that it was back in operation. “There might have been some confusion in light of recent news. We would like to clarify that inDrive will always be by your side, and we remain committed to our promise of offering fair prices for Malaysians,” the company said.

Maxim, on the other hand, has not released any official statements but has remained active on social media despite receiving earlier orders to halt operations, sharing stories of its driver partners alongside other regular content.

Two months ago, inDrive Malaysia was slapped with a notice of revocation by APAD. The firm said that it was engaging with relevant regulatory authorities to better understand the situation in order to take the necessary actions, reported Bernama.

The notice was reportedly given to inDrive for flouting e-hailing transport guidelines, with complaints against the company claiming that its drivers were not equipped with full regulatory requirements such as the public service vehicle (PSV) and e-hailing vehicle permit (eVP) licenses. There were also several safety concerns related to the quality of drivers on the platform.

In mid-May, Maxim Malaysia said it was in discussions with relevant authorities, after receiving orders from the APAD as well, to cease operations in country.

In a statement to Paultan.org, Maxim said that it would continue to operate nationwide and hopes the talks will lead to the matter being resolved, so as to provide clarity to its users, partners, vendors and other stakeholders who work closely with the company. It also hoped to maintain the goodwill and reputation it has built over the years, amid the government directive to cease operations.