AirAsia and AirAsia X fined for ads with misleading air ticket prices

The Malaysian Aviation Commission (MAVCOM) has fined AirAsia and AirAsia X RM160,000 each for advertising misleading air ticket prices. This was according to the non-compliance of subparagraph 3(1) of the Malaysian Aviation Consumer Protection Code 2016 (MACPC) in the second quarter of 2018, said MAVCOM.

As prescribed in the MACPC, an airline is to indicate the final price of air fares to be paid for the air transport service offered or published by an airline in any form, including the internet. "The final price of air fares shall include any taxes, fees, charges, surcharges which are unavoidable at the time of publication," the statement read. AirAsia and AirAsia X have made the full penalty payment to MAVCOM.

A+M has reached out to AirAsia for comment.

MACPC came into effect on 1 July 2016, as part of MAVCOM's aim to protect the rights and interests of consumers. The code offers more transparency on aviation service providers' obligations towards consumers and clearer guidance for consumers on their rights and interests as air travellers.

AirAsia’s group CEO Tony Fernandes has called out the Malaysian Aviation Commission (MAVCOM)  once again. This time it is for the standardisation of the passenger service charge (PSC) between Kuala Lumpur International Airport (KLIA) and klia2.

In June this year, AirAsia boss Tony Fernandes called out MAVCOM saying that since its establishment, not only have consumers been bearing additional taxes and charges without reaping any benefits, Malaysia is now one of the few ASEAN countries with a decline in tourism. This was not the first time the two were at loggerheads. Following GE14, MAVCOM said it is investigating Fernandes’ claims of being asked to cancel 120 flights during the election period.  This was mentioned in his recent seven-minute long apology video. In a statement on its website, MAVCOM said it considers Fernandes’ claims “serious allegations”. AirAsia then fired back at MAVCOM, strongly refuting the police report it made, stating that Fernandes’ claims are “fully supported by evidences and facts”.

Recently, AirAsia X promoted CEO of AirAsia X Thailand, Nadda Buranasiri, to group CEO. The move sees co-group CEOs for AirAsia X, Kamarudin Meranun and Tony Fernandes, being redesignated as non-executive directors.

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