To celebrate its â€śgradual improvementâ€ť on its flights on-time performance (OTP), Malindo air has kicked-off a new promotion campaign called â€śGet Ready for 2019â€ť. According to the airline, their Boeing aircraft operations have recorded the highest percentage of the year in the month of September, at 88%. On the other hand, the airlineâ€™s ATR aircraft operations have also recorded 91% OTP in September 2018.This has given the airline the courage to â€śinvite everyone to come onboard and experience [its] servicesâ€ť.
Chandran Rama Muthy, CEO of Malindo Air said this is a result of â€śexcellent planning and great team workâ€ť. He explained that apart from the effort to keep up with the performance at the ground level, the airline will also take a step forward to strengthen on preventive maintenance, to ensure the aircraft are ready according to schedule, as well as improving flight block time to allow sufficient turnaround time for connecting passengers.
â€śIn the long run, we are exploring automation using technology to create more value and improve customerâ€™s experience at every possible touch point – from the moment when passengers purchase their tickets till they complete their trip with us,â€ť he added. According to Muthy, the â€śprogressive improvementâ€ť has boosted the teamâ€™s confidence and motivates the people to embrace the up-coming year end holiday peak, as well as a brand new year ahead.
â€śAs a premium airline, it is our commitment to stay reliable while meeting the industry standards and providing pleasant customer experience to our passengers. Our flight OTP will also directly affect how well we synchronize with our code-share partners, namely Turkish Airline and Batik Air, as well as our interline partners,â€ť he continues.
â€śGet Ready for 2019â€ť promotion campaign is available for booking now until 21 October 2018, for travel period from 1 January to 8 August 2019. Fares include comfortable legroom, baggage allowance and snacks/meals onboard.
Malindo Air currently operates more than 800 flights weekly to 57 destinations in 16 countries across the continent of Asia and Australia.