Malaysia’s Land and Public Transport Commission (SPAD) has taken action against 153 Grab and Uber drivers for cheating customers since October last year. According to an NST report, the offences ranged from charging customers higher than usual prices to driving beyond the customer’s destinations on purpose to charge higher fares.
A+M has reached out to SPAD, Uber and Grab for comment.
According to the report, enforcement division head Che Hasni Che Ahmad said that the actions of these drivers have brought down the image of all Grab and Uber drivers, and also urged drivers providing car hailing services not to cheat customers and instead create more confidence. The report by SPAD followed a two-day operation called “Ops Serkap” which was aimed at bus drivers.
Just last week, Grab and Uber in Malaysia partnered up to give discount codes to citizens in Penang affected by the recent floods last week. Both entities have agreed to cut fares by RM5 until the end of the month to help those affected get around the town. This was according to a Free Malaysia Today report.
Justin Tiew, head of Grab non-Klang Valley (GrabCar, GrabTaxi), said the company would offer discounts with a maximum of 25 rides per person with the code “GRAB4PG”. The offer is applicable until 23 November 2017 for rides between 7 am to 7 pm, limited to 10,000 rides per day. Grab staff members will also pitch in as extra drivers in Penang to help meet increased demand for Grab rides around the area.
Tiew added that surge pricing will also be disabled when a rise in demand is seen, with all commissions earned by the company from Penang being passed on to the drivers. Existing Grab drivers will also be applicable for half-price car washes at ShineShine outlets.
Meanwhile, Uber Malaysia will also give the same discount and cap for number of rides per person. This is applicable until 26 November 2017, a long period than Grab. The discount will also be limited to 25,000 rides a day. The code for the discount is “UberForPenang” and applies from 7 am to 7 pm daily.