Grab Indonesia has denied allegations made in court by Indonesian business competition watchdog, Komisi Pengawas Persaingan Uhasa (KPPU), about the company having unfair business practices and called for associated charges to be dropped. The company confirmed the move to Marketing Interactive.
KPPU claims that Grab Indonesia has provided preferential treatment to drivers of car rental firm, Teknologi Pengangkutan Indonesia (TPI), following an agreement between the two parties. The special privileges include exclusive training and priority orders from customers. Such an exclusive partnership, according to KPPU in court, is in violation of the antitrust law in Indonesia.
In an exclusive statement to Marketing Interactive, a Grab Indonesia spokesperson said it does not see any violation of regulation in its partnership with TPI. In contrary, the move facilitates driver-partners’ access to cost-effective car rental services so that they can continue to earn a living. He explained: "The partnership is established with the simple goal of benefiting all our driver-partners. We know that some of our driver-partners would like to leverage the Grab platform to earn a living, but do not have the means to own a private car."
The spokesperson also added that its prioritised booking system is "fair and purely based on performance and merit". To promote and encourage quality service amongst our driver-partners, it has put in place driver benefits programmes, which include prioritised booking, to reward all eligible driver-partners who have consistently been rated highly by passengers.
These programmes aim to maintain a positive and respectful user environment for everyone. The company said: "There is no preferential treatment given to driver-partners who are registered with TPI. If Grab driver-partners registered with TPI consistently provide quality service to passengers, naturally they are entitled to the same benefits programmes as all other driver-partners."
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