COURTS Asia has named COO Dominic Wong (pictured) its group chief strategy officer and country CEO of COURTS Malaysia, effective 1 August. Wong joined the company in October 2018 from A.S. Watson Group and according to COURTS, the operational transformation he is leading for Malaysia has delivered three consecutive quarters of profit before tax. This was between the second quarter to the fourth quarter for the financial year ended 31 March 2019.
He will continue to focus on the project in Malaysia in the near term. To cement COURTS Malaysia’s position as a leading electronics retailer, Wong is implementing a series of store refurbishments to drive productivity and improve customer experience. COURTS Malaysia will also be making strategic expansion into underpenetrated areas under his leadership. Wong has over 20 years of retail experience to COURTS and has held chief level positions at publicly-listed multi billion dollar corporations in Singapore, Australia, China and Hong Kong.
Meanwhile, Ben Tan (pictured below), country CEO of COURTS Singapore has expressed his desire to pursue other interests and is currently serving his notice.
COURTS also promoted Hoang Duc Thanh (pictured below) to group chief operating officer in addition to his role as executive director. As group COO, Hoang is responsible for the day-to-day operations of COURTS Asia, driving business implementation, realising synergies and implementing best practices across markets. He reports directly to Hiroshi Nojima, group CEO. COURTS’ regional senior leadership team as well as the country CEOs will report to him.
Having started on the retail shop floor, Hoang worked his way up the ranks, acquiring extensive operations and management experience throughout his career in retail. Tasked to lead overseas projects, Hoang was instrumental in driving Nojima’s venture in Vietnam in 2013 and setting up its Cambodia operations in 2014, turning the Cambodia business from a loss to a profit-making enterprise within one year. More recently, he was involved in the acquisition of COURTS Asia in April 2019. A post-integration team will lead efforts to drive synergies, economies of scale and growth potential for the group.
Hoang said he is excited to work with a highly talented team offering combined decades’ worth of retail experience to take COURTS Asia into the next chapter. Southeast Asia is a dynamic and diverse region, offering opportunities for growth, he said.
"With Nojima Corporation, a 60-year retail industry veteran as a long-term strategic owner, we are able to invest and build a sustainable business for the future. In line with the owner’s mindset embraced by Nojima Corporation, COURTS is focused on developing meaningful relationships with employees, customers and partners for win-win outcomes,” he added.
Last month, the company also saw a leadership change when Terry O’Connor resigned from his role as group CEO and transitioned into an executive advisor role.