Online new and second-hand goods marketplace Carousell has partnered with on-demand logistics technology platform Zeek to launch a brand-new delivery option, providing a faster and more convenient logistics solution for second-hand shoppers. The new feature will cover a wide range of product categories and is available for both new and second-hand items and it is now available on both app and website. Carousell users will see additional “Mailing and Delivery” options when listing an item to sell, as well as on listings in selected categories, that integrate Zeek’s services enabling both buyers and sellers to easily select the option to use Zeek’s delivery service.
With a vision to inspire others to make second-hand goods as their first choice, Carousell has been focused on solving barriers of convenience and trust in selling and buying second-hand. By making it more convenient to shop in marketplaces, the partnership hopes to encourage more new and existing customers alike to choose second-hand items.
Meanwhile, Zeek provides various delivery options for Carousell users that are fitting for different product categories and scenarios, whereas Zeek2Door offers economic same-day or next-day delivery services to customer’s doorstep or e-lockers. An even quicker option ZeekDash is designed for point-to-point delivery in 2/4-hour for more time sensitive products and scenarios.
Kevin Huang, managing director of Carousell Hong Kong, said: “At Carousell, we are conscious of our users’ needs and have continually strived to build an ecosystem of support with like-minded partners that enables our users, especially small businesses, to succeed.”
“By launching this collaboration with Zeek, we’re not only making the buy-sell experience more convenient and reliable but also taking another step forward to solve the barriers of second-hand transactions and inspire consumers to choose second-hand as their first choice,” Huang added.
Eric Kong, group strategic project director and head of quick commerce (Hong Kong) of Zeek, said: “We are delighted to be collaborating with Carousell. Carousell is a brand that shares sustainable values and hopes for more eco-friendly consumer behaviour which is the same as Zeek’s values.”
“We believe that our comprehensive delivery options can help a wide group of Carousell business merchants and individual users to accelerate deal closure and market catchment. The collaboration will not only bring a new model to the secondhand ecosystem, but also reduce the environmental impact and create a sustainable lifestyle together,” Kong added.
Earlier this year, Carousell conducted a merchant survey to better understand the challenges faced by its user base. The survey revealed that the top 3 concerns of local merchants were logistics solutions (62%), preceded by uncertainty on adapting to restrictions (67%) and business survival (64%). This partnership with Zeek provides a comprehensive delivery option for merchants and casual sellers across various categories – from computers and technology to beauty and personal care, mobile phones to video games, home appliances to health and nutrition, and pet supplies to auto accessories – with a more convenient shipping method that empowers them to succeed.
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