Carousell Group to open first luxury resale store at The Centrepoint

Carousell Group is taking its online luxury resale business offline with the launch of its first branded store, Carousell Luxury, on Orchard Road.

Set to open on September 23 at The Centrepoint, the 1,400 sq ft store offers a curated selection of over a thousand second-hand designer handbags and accessories, including wallets, pouches, and scarves, from luxury labels such as Hermès, Chanel, Louis Vuitton, Dior, and Gucci. Prices start from S$800, with exclusive store-only drops refreshed daily. Shoppers can expect standout collector pieces, including Chanel’s Wenge Wood Vanity bag, the Louis Vuitton x Yayoi Kusama OnTheGo, and Dior’s limited edition Saddle bag.

The Orchard Road store marks a major milestone for Carousell Luxury as it expands from its digital-first roots into a physical retail presence, providing a convenient way for locals and visitors to browse or drop off items in person, complementing the reach of its online stores. Building on the popularity of past warehouse previews and pop-up events, the new store brings a permanent in-store dimension to its trusted luxury resale offering.

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Carousell Luxury sources items from individual owners and professional resellers around the region, offering three ways to sell: trade-in, consignment, and select buy-outs. Addressing feedback from past events, sellers can now walk in with items to receive on-the-spot valuations, typically completed within 10 to 20 minutes. Every item is verified in-house against a multi-point checklist and a proprietary reference library of over 500 styles. Consigned items are listed both in-store and online, giving sellers maximum visibility and buyers the flexibility to pick up in-store or have items delivered.

“As a digital-first platform, we’re proud to now offer our community a convenient in-person touchpoint that complements the trusted experience we've built online. Many customers, particularly when considering high-value luxury pieces, appreciate the added flexibility of discovering thousands of verified pieces online and stepping in for that final look and feel," said Tresor Tan, director of Carousell Luxury.

"Similarly, some sellers also prefer to drop off their bags in person, and view the verification and valuation process. Our Orchard Road store brings that flexibility to life, empowering buyers and sellers to engage in the way that suits them best," she added. 

As part of its grand opening celebrations from September 11 to 30, Carousell Luxury is offering a series of promotions: S$20 off with a minimum spend of S$600, S$60 off with S$1,600, S$100 off with S$2,800, and S$250 off with S$5,000. The first 100 shoppers on opening day can also look forward to S$60 back when spending a minimum of S$1,600. Additionally, shoppers can receive a complimentary leather cleaning kit with qualifying purchases and enjoy exclusive bag spa and service discounts through its partnership with Margo and Smith.

The move comes as Carousell continues to expand its presence in the luxury resale market. The company recently acquired Singapore-based luxury bag reseller and authenticated consignment platform LuxLexicon, aiming to supercharge its luxury category with an omnichannel strategy and expanded premium offerings.

Under the acquisition, LuxLexicon will retain its brand, retail space, and team, led by founder Florence Low, while benefiting from Carousell’s expertise in online recommerce and overseas expansion. The partnership builds on Carousell’s earlier luxury initiatives, including the Carousell Certified Luxury programme launched in 2023—which has quadrupled transaction volumes—and the Sell to Carousell Luxury programme, which doubled in leads by allowing users to sell or consign bags directly to Carousell.

“We have been strengthening our recommerce foundations to drive our multi-category approach on our top growth categories,” said Marcus Tan, co-founder of Carousell Group at the time.

“Part of these efforts were acquisitions for fashion, mobiles and autos over the years, and we are thankful to have these founders not only continue to partner with us to drive our mission, but also lend their expertise to the wider Carousell Group’s businesses over the years.”

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