Alibaba A.I. Labs unveils service robot for hospitality

Alibaba A.I. Labs will launch its service robot for the hospitality sector next month.

The service robot will be able to deliver meals and take laundry to guests. Guests can talk to the robot via voice command, touch and hand gesture, and its responses are driven by AliGenie, the software that powers Alibaba A.I. Labs’ smart speaker, Tmall Genie.

Also, the robot has a aluminum casing with multi-sensor data functionality and parallel computing for lightning quick responses. It also includes a semantic map, autonomous navigation system to identify obstacles, communication systems to control elevators, and identity verification via facial-recognition technology.

Less than one metre tall, the robot boasts a walking speed of one metre per second. After a trial at a hotel, Alibaba A.I. Labs will assess its suitability for other areas, including hospitals, restaurants and office services.

“We are excited by this tremendous development that is helping us bridge the gap between guest needs and the response time that they expect. Alibaba A.I. Labs’ robot is the next step in the evolution towards smart hotels. In addition, it is solving pain points in the hotel sector, such as enhancing service efficiency, with our leading AI technologies,” said Lijuan Chen, general manager of Alibaba A.I. Labs.