AirAsia picks Senai International Airport to unveil FACES

AirAsia has unveiled its Fast Airport Clearance Experience System (FACES), Malaysia’s first airport facial recognition system with self-boarding gate, at Johor Bahru's Senai International Airport, making it the first airline in Asia to have a seamless travel experience from check-in to boarding with the latest biometric facial recognition technology.

Fully owned and operated by AirAsia, FACES uses facial recognition technology to identify enrolled guests as they approach the automated boarding gate, allowing them to board their flight without having to present any travel documents, the airline's spokesperson said in a statement.

Tan Sri Tony Fernandes, group CEO of AirAsia and co-group CEO of AirAsia X said, FACES marks its latest effort to make its on-ground experience "more seamless and less stressful by using cutting edge biometric technology to authenticate guests," adding airports are typically the worst part of flying.

"With FACES, your face is your passport, making it a breeze to clear the gate and board your flight," Fernandes said.

Users who wish to be part of FACES may do so by using a dedicated enrolment kiosk located at check-in kiosk area at Senai International Airport. They simply have to place their MyKad or chip-enabled passport in the document reader and look at the camera to create their biometric token.

The system is available for guests aged 18 and above, the enrolment is a one-time process, after which guests may use AirAsia’s biometric gates for all flights as long as their identity document remains valid. Upon expiry of the identity document, users will need to update the enrolment record with a new valid document.

Enrolled users will also benefit from an expedited process at the security checkpoint, in addition to boarding the flight seamlessly.

Group managing director of MMC Corporation, Datuk Sri Che Khalib Mohamad Noh said, “It is an honour for Senai Airport to be selected as the first airport in Malaysia to pilot this cutting-edge technology.

He said that the initiative will further enhance passenger’s travelling experience and airport operations efficiency with faster security and screening processes, specifically to accommodate the growing number of passengers travelling through this airport. "We are forecasting the passenger traffic to increase by 16% to 3.6 million this year,” he added.

Fernandes said, “I want to thank Senai International Airport for once again supporting our efforts to improve the travel experience for our guests through digital innovation, as they did when they became the first airport in Malaysia to implement self-service baggage check-in. We hope the success of FACES here will serve as an inspiration and we are keen to work with other airports in Malaysia to revolutionise the way people travel with this technology and make flying enjoyable again.”