AirAsia caught in the midst of social media scams

AirAsia wants to warn the public over a social media post that has been circulating offering free tickets through an online survey. The scam post directs people to a link, and requires participants to answer questions in order to redeem the vouchers, said the airline in a statement to A+M.

In addition, AirAsia said there is also another scam circulating on Facebook, offering 268 free AirAsia tickets in conjunction with AirAsia’s 28th anniversary.

"We would like to confirm that both of the social media posts are scam, which uses the AirAsia brand without authorisation, to lure the public to participate in its scheme. We strongly advise the public to disregard such scams and not to click on any links or to provide any personal details," said the airline in a statement.

AirAsia said it shall not be held liable for any claims pertaining to the false scheme, adding that all official announcements are made via its official channels and credible mass media.

"We will not hesitate to take legal action against individuals or groups who organise illegal schemes using the AirAsia brand," AirAsia said. The airline also urged the public to get in touch via its official communication channels such as on its Facebook and Twitter on suspected scams using the AirAsia brand.

In fact, this is not the first time that the airline faces similar problem. In September last year, its group CEO Tony Fernandes was wrongly accused of endorsing advertisements on get-rich-quick schemes on social media - which prompted the airline to issue a statement in addressing it.