SmarTone has debunked claims of data leaks within its database after an abundant amount of users reported that they have received unknown authorisation messages from the company.
SmarTone told MARKETING-INTERACTIVE that the company will regularly educate its customers through various own channels to ask them remain vigilant at all times, such as do not click into suspicious links."This time, the system has successfully intercepted related network activity". The company also told users to ignore any unknown messages, and reassured that there is no data leakage problem.
According to an official statement on its Facebook page, SmarTone said in light of the increase in number of online scams, the company has enhanced its network security system previously and fully implemented its one-time verification code measure.
This comes as users of SmarTone reported on the company's Facebook page that they have been receiving numerous unusual verification messages. Some said they could not contact the company regarding the issue, while some said they were worried about their personal information being leaked, a check by MARKETING-INTERACTIVE saw on Facebook.
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