ParknShop apologises as it reviews logistics process

ParknShop has apologised and will be evaluating its shipping process after a customer was hit by its grocery stacks last month at a Yuen Long branch. A video of the incident went viral when a male delivery worker was seen dragging large amount of groceries through the pedestrian passage in the supermarket. The grocery stacks, which were about two meters high, suddenly tilted and a female customer next to the freezer was seen getting stuck between the freezer and the pile. 

After close to a month, ParknShop released a statement saying that an employee of a logistics company was shipping packages of biscuits into the physical store in Yuen Long last month. The goods then tilted and fell into a customer. The statement said that the store manager had immediately stepped forward and arranged for a colleague to accompany the customer to the hospital for examination. Afterwards, he also learned that the affected customer was fine.

The brand also apologised over the incident and said it would evaluate its shipping process and avoid similar incident to happen again.

This isn't the first time the brand has faced heat. Back in June last year, one of ParknShop's products was found containing antibiotics and the supermarket chain had to remove the products from shelves, as instructed by the Centre for Food Safety (CFS) of the Food and Environmental Hygiene Department.

The product Winter Honey with the best-before date of 10 January, 2023 under the brand of Select, an own brand from ParknShop, was tested under CFS' routine Food Surveillance Programme. In a statement, a CFS spokesman said the test result showed that the sample contained metronidazole at a level of 3.3 micrograms per kilogram, and CFS has notified the ParknShop of the test result and instructed it to stop selling the affected batch of the product.

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