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Miguel Bernas

SingTel’s 5 tips for digital content

SingTel has spent the past three years refining and investing in its social media and digital content strategy. In the past year alone, SingTel has produced a wide variety of content – from educational infographics to award-winning video campaigns such as the #Need4GSpeed and #HawkerHeroes.

For brands looking to venture into digital content designed for social media for the first time, the path forward may look daunting and pockmarked with risks. Here are five tips to guide you:

1. Aim for the heart, not the head

One of the first things we learnt from working with the giant social media network Facebook was the useful sanity check question: “Why will they care; why will they share?”

When a consumer decides to share a video or re-tweet an article, it is usually either because they find the content thoroughly upsetting (to which the reaction is, “I have to share this!”) or find the content so amusing (to which the reaction is, “I have to share this!”).

#HawkerHeroes worked particularly well for SingTel, not just because of the presence of celebrity chef Gordon Ramsay, but also because it delved into an issue close to Singaporeans’ hearts: local heritage and cuisine.

As tempting as it sometimes gets to fill marketing content with information, just remember if this was only about appealing to rational minds, social media would be about the viral distribution of white papers.

2.Accept the fact you are not Ellen DeGeneres

“Please make this viral” is a phrase social media marketers dread. Too often, making material viral is seen as the only goal worth pursuing. But unlike DeGeneres, most mere mortals (or brands) will never be responsible for the next Most Retweeted Tweet in History.

Instead, understand where this piece of content fits into your overall campaign strategy. Is it meant to educate? Or call attention to an issue? More realistic metrics such as video views or clicks to a campaign site may be a more sensible goal.

3. Have a good budget for production, but set aside a budget for distribution first

Often, all the resources are poured into production with an expectation that something so brilliantly creative or funny is sure to go viral. (See tip two.)

But even the best creative work is wasted if no one finds out it exists. Especially in today’s extremely cluttered media environment where hundreds of hours of video are being uploaded to YouTube every second, the chances of your shiny new video being discovered organically get smaller by the day.

Combining an influencer outreach programme, traditional PR and an initial burst of paid media, can give your content that boost it needs to get an audience’s attention and get that “share” snowball rolling.

#HawkerHeroes, SingTel’s most successful campaign from last year, may have looked like a random viral campaign. But it only came to life through a complex multi-channel strategy whose execution was planned down to the minute-by-minute detail.

4. Get your consumers involved

The best content campaigns are the ones where the audience gets in on the action. Consumers can be valuable co-creators, as we have seen in a number of campaigns from Old Spice to Oreo.

SingTel’s #Need4GSpeed enlisted consumers to provide their best applications of a high speed mobile connection which were then translated into comedy sketches by comedian Hossan Leong.

5. Keep it simple

One common mistake brands make is to make participating in a campaign too complex, which can be an obstacle to a social media campaign’s success.

I personally prefer to apply the “60-second rule”. Ask yourself, will responding to the content or participating in the discussion take more than 60 seconds? Years ago, brands relied heavily on mechanics such as photo submissions and anticipated no more than 10% of the audience would actually participate, while the rest simply watched. Today the hashtag offers a much simpler way to participate and lowers the barrier to entry.

Content-led social media campaigns need not be so daunting. While there are always risks, they can be extremely rewarding for any brand with the right concept and adequate planning.

The writer is Miguel Bernas, director of digital marketing at SingTel.

Read more articles on content marketing here:
Why B2B marketers should care about content marketing
3 obstacles to content marketing and how to overcome them
Why Oreo’s Dunk in the Dark move was a failure of sorts
5 tips for an effective content marketing strategy
[GALLERY] Here’s what Content 360 looked like

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