Grab has expanded its food delivery service, GrabFood, to three new Indonesia cities, Yogyakarta, Semarang and Palembang. This makes the service available in nine cities nationwide with over 30,000 merchants.
First launched in Jakarta in 2016, the service was available in Surabaya, Bandung, Bali, Makassar, and Medan last year. The service allows customers to track the driver-partners location and estimated time of arrival in real-time. It also contains a chat feature in a bid to enable a seamless communication experience between customer and driver-partner without leaving the Grab app or incurring mobile charges.
“GrabFood is a convenient and reliable way to get the food we love any time we want at the tap of a button. It also provides new economic opportunities for delivery partners and enables local restaurants to connect with more customers in the respective city,” Mediko Azwar, marketing director, Grab Indonesia, said.
Last year, Grab expanded to Ambon, making it its 100th city. Two months before that, the ride hailing service expanded to 75 cities in Indonesia. According to a press statement, the expansion is in line with Grab primary mission to make transportation accessible to everyone.