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SIA issues an apology for technical glitch

After mistakenly selling 900 business class tickets from Australia to Europe at economy rates, Singapore Airlines (SIA) has apologised to the customers.

The technical glitch which led to the error was rectified two days after its discovery on 29 November.

(Read what happened then here.)

In a statement, SIA said it would be honouring the business class bookings at the original fare purchased so as not to interfere with their customers’ plans. It will be contacting affected customers and travel agents personally to advise as such.

The carrier further added that it would continue to investigate what caused the sale at a cheaper price, such that some tickets originally priced at SG$6,615 ended up selling for as low as SG$3,860.

“Singapore Airlines would like to apologise for any inconvenience caused,” the statement added.

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