Lazada Group has pledged to support eight million eCommerce entrepreneurs and small-medium enterprises (SMEs) in Southeast Asia to grow and thrive by 2030. The company also announced its commitment to create an inclusive and sustainable eCommerce ecosystem in the region and champion opportunities in technology and logistics infrastructure to benefit its ecosystem of sellers, consumers and local communities.
As part of the pledge, Lazada will assist SMEs to digitize their businesses and gain better access to Internet-savvy and mobile consumers; make it easier for sellers to create their own brands on Lazada; while leveraging the company’s logistics network to facilitate the transfer of goods.
At the opening speech of a panel discussion hosted by Lazada on the state of eCommerce in Southeast Asia, Ray Alimurung, Chief Executive Officer of Lazada Philippines said: “Having overcome the early challenges of building up the business and industry in a nascent landscape, we now want to lead our ecosystem through the era of robust digital transformation. Our focus is on creating a trusted platform connecting sellers to the Southeast Asian consumers. By enabling sellers with our technology and logistics capabilities, we want to help sellers flourish, to become sustainable businesses that will contribute to Southeast Asia economic growth in the long run.”
Along with Alimurung, the panel was comprised of Simon Baptist, global chief economist and managing director, Economic Intelligence Unit (EIU) in Asia; Department of Trade and Industry’s eCommerce head Dir. Ma. Lourdes Yaptinchay, L’Oreal’s country managing director Thibault de Saint Victor, UNICEF Special advocate Daphne Osena-Paez and media personality/beauty queen Laura Lehmann.
Faced with limited fulfilment players, a small and fragmented transportation sector, as well as vastly different infrastructure landscapes, logistics remains a huge challenge for eCommerce players big and small across Southeast Asia.
“Our research showed that logistics is a challenge, particularly in archipelagos like Indonesia and the Philippines. Road networks, as well as the retail and distribution network, came up as higher-risk areas for eCommerce firms,” said Baptist.
On customer experience, panelists identified data and technology as the two key factors that will dynamically evolve the experience for online shoppers, due to Southeast Asia’s heterogeneity. eCommerce businesses that can leverage data to navigate specific local consumer tastes and direct consumers to take desired actions are well-poised to succeed.
“By allowing SMEs to tap into Lazada’s logistics network to facilitate the transfer of goods across countries, businesses will be able to deliver to customers anywhere,” said Alimurung. “Through our technology powered by data and insights, Lazada enables small businesses to connect with their shoppers through a trusted platform, providing them the opportunity to build their businesses and tap into the vast potential that Southeast Asia presents,” he added.
Developing local female entrepreneurs
The eCommerce sector also presents tremendous opportunities for local talents and communities. A new generation of entrepreneurs is becoming increasingly prominent given wider access to social media and new innovative tools. In particular, the flexibility of maintaining an eCommerce business has attracted many female entrepreneurs to start their businesses while taking care of their families at home.
“When you consider how female shoppers will be key demand drivers as ASEAN economies develop, it makes business sense for large eCommerce players to cultivate female entrepreneurship, particularly in certain eCommerce categories, like cosmetics and children’s products, that will be fueled by female- driven growth,” said Baptist.
“Women play a significant role in the digital economy, and an inclusive eCommerce ecosystem is one that creates an empowering environment for women entrepreneurs. In supporting the local female community, Lazada has rolled out a few initiatives. For instance, our Mompreneurs programme provides stay-at-home mothers with free training and assistance, so they are equipped to run an online store while juggling family responsibilities. The programme is currently available in the Philippines, and we are looking to expand this initiative to other markets in Southeast Asia,” said Alimurung.
The panel discussion was held in conjunction with the launch of Lazada’s 11.11 Shopping Festival, its biggest one-day sale with 400,000 brands and sellers participating to offer shoppers over 50 million blockbuster deals.