With adaptive content increasingly key to capturing audience attention and securing conversion, Japan Airlines’ (JAL) launched a new campaign leveraging dynamic content optimisation. The six-month “Fly Once, Fly Always” campaign developed by Ogilvy Singapore, marries hyper-personalisation and precision marketing to deliver content tailored to individual preferences, intent and platform relevance.
To enable hyper-personalised optimisation, dynamic rules – defined by personas, locale, language, desired destination and platform – the team generated nearly 3,000 unique creative assets. Combined with optimised media buys through Mindshare Singapore, this is designed to leverage audiences’ emotions across social and digital touchpoints, thereby maximising the likelihood of purchase at various points along the customer journey.
Chris Riley, chief executive of Ogilvy Singapore, said, “It has never been more important to deliver the right message at the right time for our clients. However, it has become more complex than ever to achieve this goal.”
He added that by combining creativity with technology the team can produce authentic branded content and messages for multiple audiences across various platforms. “We are thrilled to be in a position to help JAL with a dynamic content optimization approach that will drive cost-effective business results,” Riley added.
Sze Hunn Yap, regional marketing manager, Japan Airlines, said, “Personalised and relevant content is the currency for driving customer experience, engagement and commerce today. As Southeast Asia is one of the most demanding and complex regions, we are excited to have partnered with Ogilvy on this campaign that will allow us to use consumer insight and behaviour to inform creative changes as we test and deliver timely, tailored messages best suited to our audiences’ ever-changing preferences.”