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Taking CX to the next level

Given its low cost and global accessibility, technology alone no longer creates a competitive advantage. Marketers are increasingly looking to enhance engagement and more meaningful experiences to compete for attention, time and wallet share. Indeed, according to a recent global study, 75% of companies said one of their top objectives was to improve the customer experience. So how are companies creating CX programmes that create loyalty, engagement and revenues?   Get ready to be inspired alongside 200 of your peers at Customer Experience 2018! This intensive one-day interactive programme will bring you first-hand information, practical knowledge and the latest insights from leading CX practitioners and industry experts on how to improve your CX programmes.  

Event Details

19 September 2018

Hotel ICON
17 Science Museum Rd, Tsim Sha Tsui, Hong Kong

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Registration starts from 8:30am
Refreshments will be available before the conference begins.

Limited Seats Available!

Join Hong Kong's most important CX discussion!

Our Speakers

Patrick Sum


Peony Wu

Asia Miles

Janice Liu

AXA Hong Kong

Kim Plaggenburg

Beef & Liberty/Greater China Restaurant Company

Eddie Lee

Dickson Watch & Jewellery

Eric Thain

HK Express

Jenny Leung


Michelle Lo

Johnson & Johnson

Roberta Lee

Langham Hospitality Group Hong Kong

Lettie Sin


Alec Goins


Tajen Wu

SAP Customer Experience

Stella Wei

Shangri-La Hotels and Resorts

Cornelia Kwok

Shiseido Hong Kong

Lydia Kong

Uber Eats, Hong Kong and Taiwan

Caroline Darcy