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According to Zenith’s Programmatic Marketing Forecasts, over two-thirds of display advertising globally will be traded programmatically within 12 months. In the most advanced markets, that figure will rise to 90%. The growth of precision marketing has largely been couched in the language of efficiency, with many marketers deploying the technique to reduce wastage, to suppress audiences, and to save money.
However, the rise of programmatic goes hand-in-hand with two other trends. Firstly, the oversupply of digital inventory has driven down the cost of reach in many markets. Secondly, advances in production technology have driven down the cost of creating content.
Together, these factors should reframe how we use programmatic away from purely efficiency, and towards topline growth. Our ability to use new data sources in audience creation means that almost any segment can be addressable in some way, at low cost. This means that, once a master creative format is produced, the marginal cost of reaching a new audience segment with the relevant content experience is low.
Programmatic maximises the demand opportunity for brands, by allowing them to direct relevant communications at their total addressable market.
This gives rise to interesting new questions at the heart of the planning process, and adds a new spirit of creativity into the audience definition process. Are there specific segments of a competitor customer base we want to steal? How might we build a specific, targeted plan to convert them? Can we identify people who are 6-12 months away from entering the category, and nurture a relationship with them? Should we target outright rejecters, systematically addressing known barriers over time?
By reframing programmatic to be about maximizing our demand opportunity, we create a new role for planning to drive growth. Firstly, brands must attach commercial value to audience segments with known needs, barriers, and drivers. Secondly, they must define, design, and deliver the appropriate experience for each of those segments. Finally, they must treat those audiences as a fund manager treats their portfolio of assets – allocating investment behind audiences to drive short-term cash flow, or long-term value, based on the brand’s objectives.
The Asia Pacific case study
In Asia Pacific, the brands that are realising these opportunities the fastest are those that place greater emphasis on inventory quality over cost metrics and have aligned themselves around a measurement framework that’s tied to business outcomes.
One example is a technology client in Asia Pacific, it adopted this attitude and approach with impressive results.
With this approach, the creative, context and consumer were all important. A diverse ecosystem of partners was essential to bring value at various stages of campaign development and execution that ranged from target identification to creative development and implementation.
Programmatic was the only option to seamlessly deliver a truly unique experience using audience led hypertargeting and personalised creative which included and a combination of hyper-targeted consumer-centric hooks, content blocks and calls-to-action that were dependent on the consumer’s stage in the purchase cycle .
Our ability to automate optimisations through dynamic creative optimisation and machine learning as well as manually informing programmatic bid strategies and tactics drove continuous efficiencies over a two month period resulting in a significant uplift in performance across all KPIs including page landings and “where to buy” engagements across several APAC markets.
With the success of this campaign we’ve been able to refine the client’s target audience based on learnings available in programmatic, and we’ve continued to drive innovation in targeting and dynamic creative in a subsequent campaign.
The writers are Jo Mackenzie, managing director, Publicis Media Asia Pacific, and Rian Shah, managing director, UK Hub, Zenith.