Changi Airport employees get recognition from Minister

Singapore – Eighteen frontline staff at Changi Airport were honoured at the recently-held Annual Airport Reception.

Organised by the Civil Aviation Authority of Singapore (CAAS), the awards for “Service Personality of the Year” and “Outstanding Service Providers” recognised employees for their exemplary service they provided. .

Minister for Transport and Second Minister for Foreign Affairs, Mr Raymond Lim commented that excellent service standard is an integral key to Changi Airport’s success.

“Increasingly, airport-wide campaigns and training programmes are conducted regularly to train and motivate frontline staff to provide good customer service. In order to stay ahead of competition, we need to ensure that we continually improve our service standards and exceed the passengers’ expectations,” Lim added.

The “Service Personality of the Year” award went to Mohd Yunos Mohd Ismail from CIAS (one of the ground handling companies at Changi Airport). Yunos helped a distraught passenger book transport to his final destination and followed up to call the passenger’s relative to ensure that he arrived safely.