AirAsia takes corrective action

AIRASIA   AVIATION INDUSTRY

Malaysia - Low cost carrier AirAsia stated technical snag as the reason for flawed pricing disclosure on its website and has since corrected the error.

The airline was confronted with a lawsuit by The Australian Competition and Consumer Commission (ACCC) last week claiming that the prices showed on its website were inaccurate as it did not display its full cost of taxes, fees and additional charges.

The airline then said it was conducting an internal investigation on the issue.

In a report in The Star, AirASia said: "The issue about flights, related to whether all taxes and charges were displayed for customers, appears to have arisen from an IT issue in September last year."

The airline said it would engage with the ACCC in resolving the matter and address any issues which its customers might have faced.

The airline had just begun marketing its new Sydney route which it launched last Tuesday in addition to its existing Australian routes of Gold Coast, Darwin, Melbourne and Perth.

 

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