Digital Transformation in Customer Retail Experience

Shifting your adaptation in a new retail environment

Managing the delicate balance between the fundamentals of bricks and mortar retail with the customers’ expectations of a seamless holistic platform presents retailers with multiple challenges.  Success in 2019 and beyond will be defined by the collaborations and strategic partnerships businesses choose and which technologies they employ in both delighting consumers and delivering consistently.

With the shifts that have occurred over the past few years, retailers can expect to see continued growth in online sales; the majority of which will be transacted on a mobile phone. With the massive variety of choice, retailers need to step into this market boldly by embracing a customer centric cum retail play approach regardless of their size.

Unsure where to start? This masterclass will be focusing on what you need to do to create value in this new retail environment by embracing a mix of strategies both digital and classic in helping your business adapt to customers’ expectations.

Email Ezamurni Zulkifli at directly or give her a call at +65 6423 0329 to request the agenda or register for this Masterclass!

Course details:

Date: 22 July 2019, Monday

Time: 9.00 am to 5.00 pm
(Registration starts at 8.30 am)

Berjaya Times Square Hotel Kuala Lumpur, 1 Jalan Imbi, 55100 Kuala Lumpur, Malaysia

Course fee:
Early bird rate (register on or before 21 June) : USD 599 per person Normal rate (register after 21 June) : USD 799 per person

To register, please visit