The Metro Rail Transit (MRT) received some serious online flak this Wednesday for an “insensitive” advisory posted on Twitter acknowledging a derailed train that injured scores of passengers and worsened Manila traffic.
Local reports said that an MRT train overshot a barrier at Taft station terminal, bursting onto the clogged roads of EDSA. Luckily, Inquirer.net confirmed that only at least 28 people were hurt by the accident with no fatalities.
The MRT management responded quickly, tapping social media to announce updates about the accident, which is the latest since March this year. However, the MRT’s fairly casual response to the mishap on Twitter came under fire from Filipinos online.
Advisory: We are currently undergoing necessary intervention for the technical problem encountered. We apologize for the inconvenience TY.
— dotcmrt-3 (@dotcmrt_3) August 13, 2014
Majority of those who reacted to MRT’s announcement said that it should have been more direct, avoiding to describe the serious accident as a mere “inconvenience.”
One user commented that the communications head behind the announcement should be fired, while another said that “‘Tech problem’ is [the] understatement of the year.”
Aside from the train derailment, netizens are now also expecting the MRT to apologize for this PR blunder. Below are snapshots of harsh criticism the MRT got.
PICTURE – via Twitter from kevin retuya @HappykevinR