LOOK Did this restaurant cross the line on its Facebook page?

While in some instances, a boss sticking up for employees is comforting, did this restaurant go too far on its Facebook page?Spanish restaurant Don Quijote owner Ken Lim publicly took to the restaurant’s page to silence a customer who was turned away from his establishment.Diner Arun Ratnaa, after being turned away from the restaurant at Dempsey Road, had written an email to the management and according to Ratnaa, the restaurant was far from full.Ratnaa’s email was met with these few simple words from Lim:Ratnaa then went ahead to say on his Facebook page: “Having received rather bad service at the door, I sent the management a note. Being in the F&B industry myself, I appreciate it when someone gives me a heads up on bad service. […] We are constantly complaining about the lack of service culture in Singapore and attribute it to a general lack of staff in the industry.”Then adding salt to the wound he said: “Of course it does not help when owners themselves validate bad service”.Read his post here: Lim then publicly responded that Ratnaa did not give the "full facts", and that his staff "was at no point rude to (him) and in fact apologised several times that (they) were not able to accommodate (him)".Read the whole post here:While I don’t know the full story on whether Ratnaa has really been rude to Don Quijote’s employees, both Ratnaa and Lim seem to have garnered public support for their individual views.However, even some of Lim’s supporters have encouraged him to settle the issue highlighting the "choice of words" might not be the most appropriate.Personally, while I commend Lim for sticking up for his team, could the situation have been better handled?