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Date Posted : 07 Mar 2018

Professional Services Project Manager

Company: etouches
Country: Singapore
Industry: Agency – Events, IT & Telecoms
Seniority: Manager
Package/Month: Not Specified
About the Company

ETOUCHES leader in cloud event management software with more than 1200 clients globally. Covering every major function in the event planning lifecycle, etouches is a top choice among event professionals. We work with major corporations, associations, event organizers, PCO’s, agencies, media companies, venues and government.  Headquarters are in Norwalk, CT. with offices in the UK, Australia, UAE, Belgium, Taiwan, India and Singapore. For more information please visit

About The Job

We are seeking an experienced project manager.  This is not an entry-level position.  As the Professional Services Project Manager, you will be responsible for the overall planning, execution, ongoing management and reporting of professional services client launches, implementation and deployment.  This is a dynamic role which will require handling multiple projects concurrently while working closely clients and with internal stakeholders.  The successful candidate will have experience managing strategic and enterprise customer projects, with the ability to manage, communicate, and deliver superior service to our valued customers.  

Key Role Responsibilities
• Attend and present professional services information at pre-sales meetings with clients.
• Develop and manage etouches professional services client launch plans; create clear, attainable program objectives.
• Utilize process engineering, consultative and relationship building skills to identify and present event process enhancements utilizing etouches’ professional services and open up new professional services opportunities.
• Based on the client needs assessment, create a brief for the production team and obtain and present the pricing and time quote back to the client.
• Partner with Sales Directors/Account Managers to communicate new professional services opportunities for follow up and add on to the client contract.
• Work closely with client and the professional services team to develop project scope of work, ongoing processes.
• Communicate effectively on a day-to-day basis with etouches clients; partner with clients in their onboarding program and site build roll out schedules.
• Manage the timeline of all projects and keep detailed tracking of all production hours; manage project roles, identify resource requirements, meet training needs, define project deliverables and act as a liaison between internal stake holders and clients.
• Review sites prior to client review, assess and improve where required; proactively manage client expectations.
• Prepare and deliver clear & concise activity/progress reports to stakeholders and Company leadership; clearly communicate and manage risks.
• Identify and develop contingency plans to mitigate and address risks; implement change management activities with the Asia Pacific Professional Services Team when necessary.
• Close out projects, conducting post implementation review, benefits review, lessons learned, publishing information, and implementing improvement opportunities.
• Manage multiple projects at any given time while keeping deadlines and exceeding client expectations.

About The Successful Candidate

This role will be perfect for someone who is forward-thinking, solution oriented; passionate about what you do; eager to learn new things; loves a fast-paced environment; who isn’t afraid of change, and who loves building from the ground up.  Fit with the team and the Company’s culture is imperative. 

Experience and Education Requirements
• Bachelors degree or equivalent combination of education and experience
• 5-10+ years’ experience managing software implementation projects for strategic/enterprise customers.
• Customer-facing Technical Project/Program Management or Sales Engineer role with a record of successful delivery
• Excellent problem solving, analytical and time management skills
• Ability to balance competing demands from multiple client projects while remaining structured and organized
• Experience with requirements gathering initiatives and writing use cases
• Experience with strategic planning (phasing strategies, roadmaps, risk mitigation, etc.) and utilizing PM software tools (MS Project, Excel)
• Knowledge of databases, HTML, Photoshop a plus.
• Strong presentation and meeting management skills
• Strong interpersonal, negotiation and relationship building skills
• Self-motivated, detail-oriented and organized
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills, especially with D and C-Level Executives 

To Apply

Send CV and resume to for a confidential discussion. We regret only shortlisted applicants will be notified.

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